Beschrijving

Covering guidelines and best practices for building and applying consultative skills, this book features cases studies, worksheets, and additional resources that can be applied every day for defining customer needs, gathering the right data, avoiding common obstacles, building a framework for change, and developing new HR solutions.

HR’S GUIDE TO THINKING LIKE A CONSULTANT. It’s an exciting time to be an HR professional: You are on the front lines for changing the way the world works. By taking a consultative approach to developing strategic guidance for key decision-makers, you’ll not only add value to your organization but contribute meaningfully toward bringing about the change you want to see. Covering guidelines and best practices for building and applying your consultative skills, Mastering Consultation as an HR Practitioner features cases studies, worksheets, and additional resources that can be used immediately and applied every day for:

• Defining customer needs
• Gathering the right data
• Avoiding common obstacles
• Building a framework for change
• Developing and presenting new HR solutions